Change the account holder of a customer account

Introduction

If you need to change the account holder of a customer account at miHosting, it is important to understand that billing ownership should not be altered informally inside an existing account.

The correct solution is to create a new customer account with the new holder’s details and request the transfer of the services.

Steps to change the account holder of a customer account

1. Create a new customer account

   The new account holder must register a new customer account with the correct personal or company details.

2. Sign in to the current account

   Use the account that currently owns the services.

3. Open a support ticket from the current account

   Explain that you want to move the services to a new customer account.

4. Specify which services must be moved

   For example: hosting, domains, email services, SSL certificates or other active products.

5. Wait for support confirmation

   Once the request is reviewed, miHosting can process the move if everything is correct.

Useful tips

• Make sure the new account details are complete before requesting the transfer.
• Ask for the move from the outgoing account to speed up verification.
• List exactly which services should be transferred.

Frequently asked questions

Can I just change the billing details of my current account

Not if the change implies a different legal or fiscal holder. In that case, a new account should be created.

Who must request the holder change

The request should come from the account that currently owns the services.

Are services lost when they are moved to another account

No. The goal is to move ownership and management, not to cancel the services.

Do previous invoices change to the new holder

No. Invoices already issued remain linked to the original account holder.

Can I move only some services

Yes. The ticket can specify only the services that must be moved.

Final recommendations

If the legal or billing owner needs to change, create the new account first and then ask miHosting to move only the services that should belong to the new holder.