Support article
Cannot access FTP because the IP is blocked
Learn why you cannot log in to FTP, how to tell whether your IP was blocked by the firewall and what to do to recover access.
Introduction
If FTP suddenly stops working and your login details seem correct, your IP address may have been temporarily blocked by the server firewall.
This often happens after too many failed login attempts in a short period of time.
Why can FTP stop working?
The server may block connections from an IP when it detects repeated failed logins or behavior that looks suspicious.
Why is an IP blocked?
The goal is to protect the hosting account from brute-force attacks and automated connection abuse.
Example of a failed-attempt block
A common case is when an FTP client keeps retrying with an outdated password. After enough failures, the firewall may block the connection from that network.
Steps to recover FTP access
- Stop repeated connection attempts.
- Verify the correct FTP credentials.
- Test again after a short wait.
- Try from another network, such as mobile data, to confirm whether the block is tied to your main IP.
- Contact support if you need the IP reviewed or unblocked.
Tips to avoid future blocks
- Save the correct password in your client.
- Remove old stored credentials.
- Do not keep reconnecting blindly after an error.
- Review whether another device or program is also trying to connect with the wrong password.
Conclusion
An IP block is usually temporary and meant to protect the server. Once the wrong credentials or repeated retries are fixed, FTP access can normally be restored without changing the whole hosting setup.