Faveo Helpdesk
A Laravel-based help desk for SMBs, with SLAs, a customer portal and per-department ticket assignment.
What is Faveo Helpdesk?
Faveo Helpdesk is an open-source customer support ticketing system built on the Laravel framework, designed to help small and medium businesses streamline their customer service through centralized inquiry management.
What is Faveo Helpdesk for?
- An SMB that needs its own portal so customers can see their ticket status.
- A team that needs to assign tickets to specific agents and departments.
- Support with SLA commitments and automatic replies.
Main benefits of Faveo Helpdesk
Service-level agreement (SLA) management.
Ticket priority management and automatic replies.
A customer portal for tracking ticket status.
A built-in knowledge base with frequently asked questions.
Who should use Faveo Helpdesk?
Small and medium businesses that need SLAs and their own portal for customers to follow up on their inquiries.
Is Faveo Helpdesk the right choice for you?
It's a great fit if…
- You're an SMB that needs SLAs and its own customer portal.
- You want to assign tickets to specific agents and departments.
- You value a built-in knowledge base with FAQs.
It might not be for you if…
- You're after the lightest install in this category (consider HESK).
- You don't need SLA management for a very small project.
How to install Faveo Helpdesk on your hosting
Open your hosting panel
Log into your miHosting professional hosting panel and open Softaculous, the application installer included with every plan.
Find Faveo Helpdesk
One-click install via Softaculous from the hosting panel. Given its size, check available storage.
Configure and go live
Choose the domain, language and admin details. Softaculous creates the database automatically and your install is ready in minutes.
Why install Faveo Helpdesk on miHosting
miHosting's professional shared hosting includes Softaculous, PHP and databases already configured, NVMe storage with no artificial limits, free SSL and real technical support if you need help during installation or maintenance of Faveo Helpdesk.
Install Faveo Helpdesk today
Choose the professional hosting plan that best fits your Faveo Helpdesk project, or try it risk-free with the free plan.
Emprendedor
— free domain included*
- ✓3 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- —Node.js, Python and Ruby are not available with Emprendedor.
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Plus
— free domain included*
- ✓15 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Node.js, Python and Ruby access
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Webmaster
— free domain included*
- ✓100 websites
- ✓1 free domain* the first year (annual billing)
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Node.js, Python and Ruby access
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Not sure which to choose?
For 1–3 of your own websites, the Emprendedor plan is more than enough. To manage client sites or multiple projects, the Webmaster plan is the go-to choice for agencies and freelancers.
Node.js, Python and Ruby are included with Plus and Webmaster; they are not available with Emprendedor.
* The first-year free domain is included with the annual price. From the second year onward, it renews at the standard price. Prices in USD. VAT excluded.
Not ready to commit yet?
Try it with the same NVMe infrastructure as the paid plans for 6 months, without a credit card. Your domain is purchased separately and free hosting does not include direct support. Upgrade within those 6 months for a 50% discount.
- ✓ No credit card required
- ✓ Softaculous included
- ✓ Upgrade whenever you want
Frequently asked questions about Faveo Helpdesk
Does Faveo Helpdesk include a portal for customers to see their tickets?
Yes, it includes a customer portal where they can check ticket status without having to email support again.
Can Faveo Helpdesk define SLA agreements?
Yes, it includes SLA management to commit to specific response and resolution times.
Launch your project with Faveo Helpdesk today
Professional hosting with Softaculous, real technical support and a 60-day money-back guarantee.