How to Collect Quote and Booking Requests with AI on WhatsApp

Can It Collect Quote or Booking Requests and the Customer’s Details?

Yes. miHosting’s agent can identify what a person needs and collect the details you define so your team can follow up. This can help with quote requests, booking inquiries and other questions that need follow-up.

The workflow is prepared for your business: what the assistant should ask, what it can explain and what information the responsible person needs to receive.

Turn “I’d like more information” into a request you can assess

When someone sends a very brief message, your team usually has to ask several questions before it can help. Collecting those first details can be part of automated support.

For a service business, for example, you could agree to ask about the requested job, location, preferred date and a way to contact the person. For a business that takes bookings, the date, time and number of people may be useful.

These are examples of possible setup, not a checklist for every customer. It is best to ask only for information needed for the next step.

A booking request needs the right confirmation process

Collecting a request and confirming availability are different tasks. If your team needs to check its schedule, the agent can explain that the request is waiting for confirmation and pass it on through the agreed channel.

The same is true for quotes. The agent can collect initial details so someone can assess the job; automatically issuing a final price or confirming a booking requires a specifically defined scope.

The published service includes support, inquiry collection and configured actions. Any additional handling needs to be reviewed for your situation.

Follow-up can be prepared, too

Depending on the setup, the agent can email your team or open a ticket through a compatible API. The responsible person can then review the request with the collected information.

This can help organize opportunities that arrive while you are serving other customers or outside business hours. Your team remains responsible for evaluating the request and deciding what to do.

To design this workflow, start by asking: “What do I need to know to respond to a request without starting from scratch?”

Receive inquiries your team can work on from the start. Learn about miHosting’s WhatsApp and Telegram agent or order the one-channel plan.