Support article
Technical support in free hosting
Learn what kind of support free hosting includes, what it does not cover, and when a professional plan becomes the better choice.
Introduction
miHosting free hosting lets you start a project without paying for the hosting itself, but it does not include the kind of personalized technical support normally expected in a professional plan.
That means you can rely on the knowledge base and help articles, but not on one-to-one technical troubleshooting for your specific account or website.
What the free plan does not cover
Among other things, it is not designed to include:
- personalized WordPress review
- plugin or theme fixes
- malware cleanup
- advanced DNS or email setup
- assisted migrations
- performance analysis
What you can do if you have a problem
- Search the help center for the issue.
- Review recent changes on your website.
- Check domains, DNS, database or plugins depending on the case.
- If you need direct intervention, consider a professional plan.
Frequently asked questions
Does free hosting include ticket-based technical support
Not as personalized technical support for solving your project-specific incidents.
Can I still use the knowledge base
Yes. The documentation remains the main support reference.
When should I move to a professional plan
When your website becomes important, receives real traffic or needs direct technical help.
Conclusion
Free hosting is useful for starting, testing or learning, but not for depending on personalized technical support. If your project needs real assistance, a professional service is the better fit.