HelpDeskZ
A ticketing system with two-factor authentication, IMAP email management and configurable auto-closing.
About HelpDeskZ
What is HelpDeskZ?
HelpDeskZ is an open-source support solution built for businesses that need to manage help requests efficiently, integrating a knowledge base and canned responses to improve support team productivity.
Use cases
What is HelpDeskZ for?
- Support that needs two-factor authentication for staff.
- Managing tickets directly by email via IMAP or pipe.
- A business with unlimited departments and staff that needs ticket priority levels.
Benefits
Main benefits of HelpDeskZ
Unlimited departments and staff, with ticket priority levels.
Two-factor authentication for added security.
Email-based ticket management (IMAP/pipe).
Automatic ticket closing after a configurable number of hours.
Is it for you?
Who should use HelpDeskZ?
Businesses that prioritize security (2FA) and want to manage tickets directly from their email.
Is HelpDeskZ right for you?
Is HelpDeskZ the right choice for you?
It's a great fit if…
- You want two-factor authentication for support staff.
- You need to manage tickets directly from email (IMAP/pipe).
- You're after clear priority levels on each ticket.
It might not be for you if…
- You're after live chat instead of email or form tickets (consider Mibew Messenger).
- You need ticket billing (consider Vision Helpdesk).
Installation
How to install HelpDeskZ on your hosting
Open your hosting panel
Log into your miHosting professional hosting panel and open Softaculous, the application installer included with every plan.
Find HelpDeskZ
One-click install via Softaculous from the hosting panel.
Configure and go live
Choose the domain, language and admin details. Softaculous creates the database automatically and your install is ready in minutes.
Recommended hosting
Why install HelpDeskZ on miHosting
miHosting's professional shared hosting includes Softaculous, PHP and databases already configured, NVMe storage with no artificial limits, free SSL and real technical support if you need help during installation or maintenance of HelpDeskZ.
Choose your plan
Install HelpDeskZ today
Choose the professional hosting plan that best fits your HelpDeskZ project, or try it risk-free with the free plan.
Emprendedor
50% OFF118 $/yr 59 $/yr — free domain included
- ✓3 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Plus
50% OFF170 $/yr 85 $/yr — free domain included
- ✓15 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Webmaster
50% OFF198 $/yr 99 $/yr — free domain included
- ✓100 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Not sure which to choose?
For 1–3 of your own websites, the Emprendedor plan is more than enough. To manage client sites or multiple projects, the Webmaster plan is the go-to choice for agencies and freelancers.
Talk to a technician on WhatsApp →Not ready to commit yet?
Try it with the same NVMe infrastructure as the paid plans, no credit card and no fine print. When you're ready, upgrade to a professional plan with a 50% discount.
- ✓ No credit card required
- ✓ Softaculous included
- ✓ Upgrade whenever you want
Frequently asked questions about HelpDeskZ
Can HelpDeskZ manage tickets from email?
Yes, it lets you manage tickets directly by email via IMAP or pipe, with no need to always log into the web panel.
Does HelpDeskZ have two-factor authentication?
Yes, it includes two-factor authentication for staff, adding an extra layer of security to the support panel.
Launch your project with HelpDeskZ today
Professional hosting with Softaculous, real technical support and a 60-day money-back guarantee.