HESK
A PHP help desk with a built-in knowledge base, unlimited staff accounts and automatic ticket closing.
About HESK
What is HESK?
HESK is a PHP-based help desk software that lets you set up a web-based support system, running on a MySQL database. It lets customers submit support tickets and staff manage them through an intuitive web interface.
Use cases
What is HESK for?
- Technical support for a business with several agents and ticket categories.
- A public knowledge base with help articles and search.
- A system that automatically closes inactive tickets after a few days.
Benefits
Main benefits of HESK
Unlimited staff accounts and unlimited categories.
A complete knowledge base with articles and search.
Canned responses and custom form fields.
A response rating system for customers.
Is it for you?
Who should use HESK?
Businesses that need a simple ticketing system with a built-in knowledge base, with no license cost.
Is HESK right for you?
Is HESK the right choice for you?
It's a great fit if…
- You want a simple ticketing system with a knowledge base included.
- You need unlimited staff accounts and categories.
- You value automatic closing of inactive tickets.
It might not be for you if…
- You need advanced SLAs and reports (consider osTicket or Vision Helpdesk).
- You're after live chat instead of form-based tickets (consider Live Helper Chat).
Installation
How to install HESK on your hosting
Open your hosting panel
Log into your miHosting professional hosting panel and open Softaculous, the application installer included with every plan.
Find HESK
One-click install via Softaculous from the hosting panel.
Configure and go live
Choose the domain, language and admin details. Softaculous creates the database automatically and your install is ready in minutes.
Recommended hosting
Why install HESK on miHosting
miHosting's professional shared hosting includes Softaculous, PHP and databases already configured, NVMe storage with no artificial limits, free SSL and real technical support if you need help during installation or maintenance of HESK.
Choose your plan
Install HESK today
Choose the professional hosting plan that best fits your HESK project, or try it risk-free with the free plan.
Emprendedor
50% OFF118 $/yr 59 $/yr — free domain included
- ✓3 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Plus
50% OFF170 $/yr 85 $/yr — free domain included
- ✓15 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Webmaster
50% OFF198 $/yr 99 $/yr — free domain included
- ✓100 websites
- ✓1 free domain for the first year
- ✓Unlimited NVMe SSD storage
- ✓Softaculous — 400+ one-click apps
- ✓Free, automatic SSL (Let's Encrypt)
- ✓Free migration included
- ✓Real 24/7 technical support
Not sure which to choose?
For 1–3 of your own websites, the Emprendedor plan is more than enough. To manage client sites or multiple projects, the Webmaster plan is the go-to choice for agencies and freelancers.
Talk to a technician on WhatsApp →Not ready to commit yet?
Try it with the same NVMe infrastructure as the paid plans, no credit card and no fine print. When you're ready, upgrade to a professional plan with a 50% discount.
- ✓ No credit card required
- ✓ Softaculous included
- ✓ Upgrade whenever you want
Frequently asked questions about HESK
Does HESK include a knowledge base for customers?
Yes, it includes a complete knowledge base with help articles and a search engine, so customers can resolve doubts without opening a ticket.
Do tickets close automatically?
Yes, HESK lets you configure automatic closing of tickets with no activity for a set number of days.
Launch your project with HESK today
Professional hosting with Softaculous, real technical support and a 60-day money-back guarantee.