Can It Support My Customers 24 Hours a Day, Including Weekends and Holidays?

Yes. miHosting’s service is designed to provide an initial automated response when your team is busy or outside its working hours. An AI agent can answer common questions and collect requests on WhatsApp or Telegram so you can follow up with useful context.

That gives a question received in the evening a next step, even if the person who needs to assess it will not be back until the following day.

A useful response after closing time

Think of someone looking for a service after their workday. They may want to know your service area, what you offer or what details to provide when requesting a quote.

If the agent has been approved to share that information, it can help the person move forward. It can also collect the details needed and explain what happens next, following the process you have defined.

For example, when someone requests a booking, the agent could ask for the date and number of people and pass the request to your team. Availability can remain subject to confirmation if that is how your business operates.

Automated support and human support serve different purposes

The agent’s availability and your team’s working hours are two different things. A question can be received and organized outside business hours, while a complaint, unusual quote or business decision may need a person to review it.

During setup, we agree on what the agent can answer, when it should pass a request to your team and what it should tell the customer about the next step. Those instructions help set clear expectations from the beginning.

Support depends on the channel and any required connections being operational. Continuous availability of the automation does not guarantee a response time from your staff.

Start with the questions you hear most often

To make the service useful, we can begin with your hours, services, service areas and frequently asked questions. Then we can add the requests you want to collect and any follow-up actions that have been configured.

The goal is simple: fewer messages waiting for an initial response and more context for your team when it follows up.

Your business can keep receiving opportunities after closing time. See how miHosting’s AI support works and choose an agent for WhatsApp or Telegram.