How to Keep Your AI Agent’s Answers Up to Date
When your services, prices or hours change, support should reflect that information. Learn what to review and agree with miHosting.
In this article
How Are Its Answers Updated if My Hours, Prices or Services Change?
When information the agent should share changes, its sources and instructions need to be reviewed. The process and scope for those updates should be agreed with miHosting for your setup.
It is useful to confirm how each change will be added and test the relevant answer. Changing a detail on your website does not mean that all of the agent’s responses will update automatically.
Small changes can also affect customer conversations
Summer hours, a new service area or a temporary promotion can change the answer to many questions. If automated support is using old information, a customer may receive guidance that no longer matches what you offer.
That is why it helps to identify which changes need to be shared when reviewing support: services, approved rates, availability, quote requirements or the people responsible for inquiries.
It also helps to say when the change takes effect and whether it has an end date.
Use a clear reference for each detail
During initial preparation, we agree on valid sources and how to resolve conflicts. Keeping that approach consistent makes later reviews easier.
For example, if you add a service to your catalogue but it is not yet on your website, decide which document contains the approved information. Also confirm what the agent may explain and which questions it should pass to your team.
A person in your business can collect changes and approve the answers that will be shared with customers.
Check how the update is explained
After an update, it helps to try several related questions. If a rate changes, test how the agent answers a price question and when it asks for more information before preparing a quote.
If your hours change, review how it responds to questions about weekends or holidays. This is a practical way to check that the information makes sense in a real conversation.
Support that keeps up with your business
The value of an agent depends on the quality and currency of its sources. Reviewing them when your business changes helps keep the initial response useful and can reduce the need for later corrections.
How to request changes, how long they take and what the service includes should be confirmed for your project. That helps you plan those reviews with clear expectations.
Keep your support in step with your business. Learn how miHosting prepares an agent or ask how updates are handled for your setup.