What Information Does an AI Agent Need to Help Your Customers?

What Information Does the Agent Need to Answer Questions About My Business?

The agent needs sources you approve to explain your business, such as your website, documents, catalogues and answers to frequently asked questions. It also needs instructions on what it can answer, what details it should collect and when it should pass an inquiry to your team.

At miHosting, we organize that information with you to create a useful knowledge base for support on WhatsApp or Telegram.

Start with the questions customers already ask

You can begin by collecting the inquiries that come up repeatedly over a week. They often show which information matters most to people considering your services.

For an initial setup, it helps to be clear about:

• Which services you offer and what they include.
• Which areas you serve.
• Your opening hours and ways to contact you.
• What details you need to assess a request.
• Which terms or prices the agent is allowed to share.
• Which topics your team should handle directly.

You do not need to put everything in one document before talking to us. The initial review helps identify what you already have and which questions still need answers.

Information should be clear and consistent

If your website lists one set of hours and an internal document lists another, we need to agree on which one the assistant should use. It is also important to distinguish a fixed price from an estimate or a quote that needs review.

For example, a cleaning company may authorize the agent to explain that it cleans offices but ask it to collect details before discussing prices. Another business may have a published rate for a particular service.

Each case needs instructions that match the way you actually sell and support your services.

Agree on limits and test the answers

Before automated support is activated, we define the valid sources, how to handle conflicts and which topics should be passed to your team. Then we review real questions and adjust the answers.

This work helps the agent handle common inquiries usefully. It also helps your team receive requests with the information it needs to follow up.

Your knowledge of your business is the starting point. We can help organize it for customer support. Learn how we prepare your AI agent or discuss setup with miHosting.