Do I Need Technical Skills to Get It Started?

You can start by telling us how you support customers today and what questions they ask. Your main contribution is your knowledge of the business: what you offer, how you describe it and what your team needs to know to follow up on an inquiry.

miHosting’s service includes a preparation process in which we review sources, organize information, configure support and test real questions. If your project needs to connect to other systems, we also review the technical requirements.

The agent needs what you know about your business

To start discussing your project, a clear explanation of your services is more useful than a document full of technical terms.

For example, you could tell us: “People always ask whether we work in their area and how long it takes to prepare a quote.” From there, we can define which information the agent should use and what it should ask an interested customer.

You can also share your website, a catalogue or answers your team already uses. We will review with you which information is up to date and what needs clarification.

Setup is a joint process

During preparation, we agree on the tone of the responses, the details the assistant should collect and the cases that should go to a person. Then we test questions similar to the ones you receive day to day.

Your input during that review matters: you can spot wording that does not fit your business or details that a document does not explain well. This is the time to correct them before automated support starts.

Integrations are reviewed separately

If you want the agent to send emails or create tickets in one of your business systems, we need to define those actions. Ticket creation requires a compatible API, meaning a connection that lets the two systems communicate.

We review the available documentation and required permissions before confirming the scope of an integration. The specific technical requirements depend on the system you use.

You can begin with a clearly defined support workflow and consider other connections as needed. For the information to prepare first, see this guide to setting up your agent.

Tell us which questions you would like to stop answering over and over. Learn about miHosting’s service or tell us about your business so we can review setup.